Gidea Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Gidea Park Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial clients within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below:
Client means the individual, firm or company purchasing services from Gidea Park Carpet Cleaners.
Company means Gidea Park Carpet Cleaners, the provider of the cleaning services.
Services means any carpet, rug, upholstery, soft furnishing, hard floor or related cleaning service supplied by the Company to the Client, together with any associated treatments or ancillary services.
Premises means the address or location at which the Services are to be carried out.
Agreement means the contract between the Company and the Client incorporating these Terms and Conditions and any booking confirmation issued by the Company.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, soft furnishings and related surfaces. The specific scope of work for each booking, including the areas to be cleaned, the type of cleaning method and any additional treatments, will be confirmed at the time of booking or in writing before the commencement of the Services.
The Company reserves the right to decline to provide Services for any item or area that it reasonably considers unsuitable for the proposed cleaning method, unsafe to access, or where there is a risk of damage that cannot be adequately mitigated.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted booking channels. By placing a booking, the Client confirms that they are at least 18 years of age and authorised to arrange the Services at the Premises.
3.2 The Client must provide accurate information regarding the type and number of items or rooms to be cleaned, the condition of the carpets or upholstery, access to the Premises, parking arrangements and any known issues such as heavy soiling, stains, previous damage, infestation or water damage.
3.3 Any quotation provided before inspection is an estimate only and is based on the information supplied by the Client. The final price may be adjusted if the information provided is incomplete or inaccurate, or if the actual condition or size of the items or areas differs from that described at the time of booking.
3.4 A booking will be deemed accepted and an Agreement formed only when the Company confirms the appointment date, time and price with the Client. Confirmation may be provided verbally or in writing.
3.5 The Company reserves the right to refuse or cancel any booking at its discretion, including where the Premises are outside the Company’s normal service area, where adequate access or parking cannot be arranged, or where the Client has a history of non-payment or unreasonable conduct.
4. Access, Parking and Client Responsibilities
4.1 The Client is responsible for ensuring that the Company has safe and reasonable access to the Premises at the agreed time, including any necessary entry codes, keys or permissions from building management or landlords.
4.2 The Client must arrange suitable parking for the Company’s vehicle as close as reasonably possible to the Premises and is responsible for any parking costs incurred to carry out the Services. If suitable parking is not available, the Company may not be able to complete the Services in full and may still charge the agreed fee.
4.3 The Client is responsible for removing small and fragile items, valuables, breakables, electrical equipment and other personal belongings from the areas to be cleaned before the Company’s arrival. The Company is not responsible for moving heavy furniture, electronic devices, pianos, large cabinets or similar items unless expressly agreed in advance.
4.4 Children and pets must be kept away from the areas being cleaned, the Company’s equipment and cleaning solutions for the duration of the visit and until treated surfaces are fully dry.
5. Pricing and Payments
5.1 All prices are quoted in pounds sterling and, unless stated otherwise, are inclusive of applicable taxes. The Company reserves the right to update its prices from time to time. The price applicable to the Client is the price confirmed at the time of booking.
5.2 The Company may require a deposit or pre-payment to secure a booking. Any such requirement will be communicated to the Client at the time of booking.
5.3 Unless otherwise agreed in writing, payment in full is due immediately upon completion of the Services at the Premises. For commercial Clients, alternative payment terms may be agreed in writing before the commencement of the Services.
5.4 The Company accepts payment by the methods it makes available from time to time. The Client is responsible for ensuring that funds are available and that payment details are valid.
5.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the UK and to recover all reasonable costs and expenses incurred in seeking to recover the outstanding debt.
6. Cancellations, Rescheduling and Access Failures
6.1 The Client may cancel or reschedule a booking by providing notice to the Company. The Company requests as much notice as reasonably possible so that appointment slots can be offered to other Clients.
6.2 The Company may apply a cancellation charge where a booking is cancelled or rescheduled on short notice. If cancellation or rescheduling occurs less than 24 hours before the agreed appointment time, the Company may charge up to the full quoted price, to reflect the time reserved and loss of opportunity.
6.3 If the Company attends the Premises at the agreed time and is unable to gain access, or if the Premises are not in a suitable condition for the Services to be carried out, this may be treated as a late cancellation and the full fee may be payable.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to adverse weather, traffic disruption, staff illness, equipment failure or safety concerns at the Premises. In such cases, the Company will seek to offer an alternative appointment but will not be liable for any resulting loss suffered by the Client.
7. Condition of Items and Results
7.1 The Company will exercise reasonable care and skill in providing the Services and will use cleaning methods and products that are, in its professional opinion, appropriate for the items and materials being treated.
7.2 The Client acknowledges that:
a. Some stains, odours, wear, discolouration and damage cannot be completely removed or remedied by cleaning.
b. The age, condition, fibre content, dye stability and prior treatment of carpets and upholstery may limit the results achievable and may affect how items respond to cleaning.
c. Shrinkage, colour loss, pile distortion or texture change can occur in certain fibres or backing materials, particularly where items have pre-existing issues or have not been manufactured or installed in accordance with industry standards.
7.3 Unless expressly stated otherwise in writing, the Company does not provide any guarantee that specific stains will be removed or that particular results will be achieved.
7.4 The Client must inform the Company before work begins of any known or suspected issues, including but not limited to loose seams, weak backing, colour instability, previous cleaning or spot treatments, water damage, pet damage, infestation or repairs.
8. Liability and Limitations
8.1 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.
8.2 Subject to clause 8.1, the Company shall not be liable for:
a. Any indirect, consequential or economic loss, including loss of profit, loss of business or loss of use.
b. Any pre-existing damage, wear, discolouration, fading, rot, loose seams, fraying, weak backing or other defect in carpets, rugs, upholstery or other items.
c. Damage or issues arising where the Client has failed to disclose relevant information about the condition or composition of the items or the Premises.
d. Damage resulting from the Client’s failure to follow the Company’s aftercare instructions, including recommended drying times and ventilation.
8.3 The Company’s total aggregate liability for any loss or damage arising from or in connection with the Services, whether in contract, tort or otherwise, shall in all circumstances be limited to the total price paid by the Client for the specific Services giving rise to the claim.
8.4 The Client is responsible for ensuring that their carpets, upholstery and furnishings are suitable for the chosen cleaning method. Where the Client insists on a particular method against the advice of the Company, the Company accepts no liability for any resulting damage.
9. Complaints and Claims
9.1 If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Company may request photographs or an opportunity to inspect the work on site.
9.2 Provided that the complaint is justified and within the Company’s control, the Company will seek to resolve the issue, which may include re-cleaning the affected area or offering a partial refund at its discretion.
9.3 The Company will not be liable for any complaint or claim raised outside the time limits stated in this clause, or where the Client has arranged for a third party to carry out further work or repairs before the Company has had a reasonable opportunity to inspect and remedy the issue.
10. Waste Handling and Environmental Regulations
10.1 The Company will manage any waste generated in the course of providing the Services in accordance with applicable UK waste and environmental regulations.
10.2 Any waste arising from the cleaning process, such as extracted dirty water, used consumables and packaging, will be handled and disposed of responsibly. Where waste must be removed from the Premises, the Company will use appropriate means and authorised facilities.
10.3 The Client must not request the Company to dispose of items or materials in a manner that would contravene waste legislation or local authority requirements. The Company reserves the right to refuse any such request.
10.4 The Client is responsible for the proper disposal of any large items, furniture or fixtures that they choose to remove from the Premises and which are not part of the Company’s agreed waste handling for the specific booking.
11. Health, Safety and Conduct
11.1 The Company will carry out the Services with regard to the health and safety of its operatives, the Client and other occupants of the Premises.
11.2 The Client must inform the Company of any health and safety risks at the Premises, including hazardous materials, trip hazards, restricted access or any other relevant concerns.
11.3 The Company reserves the right to withdraw its operatives and suspend or cancel the Services if they reasonably consider that the Premises present a risk to health or safety, or if they are subjected to abusive, threatening or inappropriate behaviour. In such cases, the Company may treat the visit as a late cancellation and charge accordingly.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data about the Client for the purpose of managing bookings, providing the Services, processing payments and handling any queries or complaints.
12.2 The Company will take reasonable steps to keep such personal data secure and will not sell or disclose it to third parties except where necessary to perform the Services, process payments, comply with legal obligations or where the Client has provided consent.
13. Amendments to Terms and Conditions
13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Company’s website or otherwise communicated to the Client and will apply to bookings made after that date.
13.2 The Terms and Conditions in force at the time of the Client’s booking will apply to that Agreement unless a change is required by law or regulatory authority.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Agreement is between the Company and the Client. No person other than a party to the Agreement shall have any rights under or in connection with it.
15.4 The Client may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of the Company.
15.5 These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior representations, discussions or understandings.
